I described every listed requirement and explained how my file met those, and then told them I had also tried asking in gameplay with no luck. Their response? "Here are the requirements, try asking in gameplay!" It was only when I contacted them again (with I admit a touch of acerbity) pointing out how useless and frustrating that response was given that it provided nothing and ignored most of what I had said in the ticket ("did a real human even read this?") that someone responded with "I looked at it, here's the problem."

On the one hand I understand that many of the tickets may be from newer players or someone who missed a key part of the instructions or whatever so an automated, canned reply may be helpful for many people so they don't have to wait for someone to get around to it (goodness knows I've asked for help with things like a daily objective only to get a response a week later of "looks like you have since collected your daily objective") but on the other hand a quick glance would have shown that I needed further help - maybe having someone to sort tickets would increase the effectiveness of ticket responses. But I don't really know the system they have in place, so...