[Known Issue][May 2025] Ongoing Performance Issues

By EchOw, 21st May 2025 12:47:27
8



HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team




Hello,

On May 28th, all the servers underwent maintenance to address the performance issues.

We have already received positive feedback from multiple players. Can you please let us know if the server performance (lag, slowness) is better or resolved for you?

And now that this was addressed, the team will continue tackling the rest of the issues, for example:

↪ Unavailable payment methods;
↪ E-mails from Howrse are not being received;
↪ Inability to log in;
↪ Special horses are not providing their gift;
↪ The Pieces of Cloud Pack from the May Packs are not working;
↪ The ranking is not updated on some versions.
↪ And a few others...

Please note that once the main problems are resolved and the game has stabilized, we will work on compensation for all the issues that happened in the past weeks.

Once more, we are really sorry about the inconvenience, and thank you for your patience over the past weeks!

The Howrse Team
 
EchOw
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By sloop, 28th May 2025 16:18:10
2
I would love to confirm my email so I can buy the beginner pack. It's incredibly frustrating that I'm trying to give Howrse money so I can play more and I'm unable to.
sloop
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By jsniper, 28th May 2025 16:18:29
6
The performance is definitely better and at least now I can take care of a few horses

Although it did let my meter in the mazes fill up because I couldn't log on, and I missed my pass divines again
jsniper
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By bubbamom, 28th May 2025 18:31:29
2
I have noticed a significant improvement in overall performance. There’s still some lag if I click on breeding tabs, but for the most part, everything else (speed wise) has gotten much better.

I’ll wait to comment on other issues once that topic is addressed.
bubbamom
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By Nemesis., 28th May 2025 18:47:16
2
I've also noticed an improvement in the performance. I still get the random page refresh when clicking on care buttons. Which is still irritating
Nemesis.
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By Mischief In Heels, 28th May 2025 18:56:07
1
I'm still getting lag/reloaded pages when I use care buttons. It's not as bad but still enough to annoy the ever loving daylights out of me. Especially when I'm working nordic, winds, and the like.
Mischief In Heels
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By hollowedwolf, 28th May 2025 19:27:48
2
I'm still experiencing lots of lag on the classic version.

i timed it and on the FASTEST load time it took about 40 seconds to take care of a horse. which is not a lot, but on mobile it takes me like 15 seconds. at times the load time was so long i just had to fully refresh the page because it was getting stuck trying to load actions.

it definitely loads better if you give it only one thing at a time but that is trying my patience.
hollowedwolf
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By looloo98, 29th May 2025 02:52:29
3
I'm unable to buy passes due to it saying I need to verify my email, even though I've already done this and purchased passes in the past... Would love this to be fixed before the May packs are gone!default smiley :(
looloo98
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By gcat113, 29th May 2025 04:01:49
The lag was a lot better earlier this morning but as the day went on it got slower and slower for me. Hope it is better tomorrow!
gcat113
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By hollowedwolf, 29th May 2025 04:39:43
3
game was loading very quickly hours later, i hope it stays this way default smiley :) very unsure of why its so inconsistent.

I do still hope that we are compensated in some way for when the server was completely down.
hollowedwolf
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By tuberculosis, 29th May 2025 05:53:56
1
Everything seems to be running smoothly for me now! default smiley :d
tuberculosis
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By deimos, 29th May 2025 09:32:18
2
I would suggest that anyone still having issues should clear cache and cookies. It is good practice to do this after any maintenance. If something is still not working after that you should go to Contact Us. If they don't know about it they can't look at it.
deimos
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By PiXeL, 29th May 2025 10:29:16
1
My general ranking still shows no update since May 19th. Is that just me or everyone else seeing that?
PiXeL
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By joules169, 29th May 2025 11:01:55
Ranking's not update for me either. Cleared all cache/cookies. default smiley :(
joules169
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By Legacy Ann, 29th May 2025 11:54:31
3
Rankings are in the list of other things on a later fix. It was mostly the lag that was tackled by the 28th's maintenance
Legacy Ann
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By Hiram Farmer, 29th May 2025 12:06:06
4
If they aren't going to fix the ranks any time soon. What are people who get the improve rank by at least one spot obj supposed to do?
Hiram Farmer
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By deimos, 29th May 2025 13:02:15
5
Legacy Ann wrote:

Rankings are in the list of other things on a later fix. It was mostly the lag that was tackled by the 28th's maintenance


Well frankly it would be good if they would make the effort to communicate more. They have now had another ticket from me about this. And NO I will not go to discord to see if I can find out more. That should not be necessary.
deimos
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By deimos, 29th May 2025 13:16:29
1
I see it is at the top of this post now, so at least we can check if the issue we have is on the list. default smiley :)
deimos
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By Velia, 29th May 2025 13:58:55
Again I got two gift UFOs from other players, both gave me the "you missed it" sign and I didn't get any gift. This is the second time in a week that has happened to me.
On the other side, with rankings not working, there are many players (me included) stuck on the 85th objective from the beginner's. I would've unlocked the item exchange yesterday but here we are. I really hope the ranking issue is a priority-ish one to fix, because we can't progress our game.
Velia
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By Aristacluv, 29th May 2025 14:07:07
1
Unfortunately I'm still stuck playing howrse on mobile because the desktop version simply doesn't work. Can't try to log in without receiving an error message. I definitely missed some of the promo and Ascent of Olympus until I figured out mobile still works. ^^; Looking forward to this being fixed!!
Aristacluv
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By Legacy Ann, 29th May 2025 14:16:42
Aristacluv wrote:

Unfortunately I'm still stuck playing howrse on mobile because the desktop version simply doesn't work. Can't try to log in without receiving an error message. I definitely missed some of the promo and Ascent of Olympus until I figured out mobile still works. ^^; Looking forward to this being fixed!!
Are you stuck by the cookies pop-up and "you've been inactive too long message"?

I get hit by that everyday on my PC, and I either log in to mobile first, and switch over to classic, or I can also bring up a bookmarked page (such as your profile page, or a horse's page) and login there.
Legacy Ann
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By Catie1315, 29th May 2025 15:41:20
3
I need to verify my email so that I can purchase the beginner pack. There's a time limit, so I only have a couple days to be able to buy it. It's incredibly frustrating and it's quite heavily impacting my game and making it significantly less fun. If this isn't fixed before my starter pack offer expires, I don't see myself ever giving this game any of my hard earned money, I'm not confident I'd even continue playing the game at all.
Catie1315
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By jsniper, 29th May 2025 16:06:34
My poor comps are suffering so bad from this, one has already lost its rosette from lack of entries default smiley :s
jsniper
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By dem-bones44, 29th May 2025 16:13:30
Game performance is back to normal for me in US, but the rankings still seem to be messed up, still showing last updates the 19th and are not showing any + or - movement so no updates day before it would seem. But some of the numbers look accurate. Idk.
dem-bones44
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By Aristacluv, 29th May 2025 16:30:48
@Legacy Ann yes, that's what I'm getting hit with every time! I tried your suggestion and it worked, thank goodness. Thanks for the tips!
Aristacluv
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By sloop, 29th May 2025 16:49:16
Do we know when the remaining issues are scheduled to be resolved?
sloop
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