[Known Issue][May 2025] Ongoing Performance Issues



HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team




Hello,

Here is a new update on the current situation after the migration:

↪ Emails issue: Good news, the game is finally able to send out emails to almost everyone!
We are still having issues with Yahoo email addresses. The team is on it, but the rest is fine. You should now be able to confirm your email address or reset your password, for example. Please remember to check your spam folders if you haven't received an email in your inbox.

↪ Missing payment methods: The team is still working on getting Xsolla back as soon as possible. However, right now, we cannot guarantee that it will happen before the end of May Packs, unfortunately. Paysafe should arrive even later. We know how inconvenient it can be for some of you, and we are really sorry about that! Rest assured that the team is doing its best.

↪ Global compensation: We're still on it! The detailed amount and content will be finalized by the end of the week. Hopefully, we will be able to send it out next week.

↪ Test servers: The team is still working on it, hopefully they can reopen next week.

The team is also working on other issues, which are less visible to you, affecting our internal tools.

Step by step, things are getting back to normal.

Thank you for your understanding!default smiley (ow)
The Howrse Team




Hello everyone,

Here is an update on our focus for the week:

↪ Test servers: Still work in progress and our #1 priority this week since we need to test features for the next update. We hope to be back up and running by the end of the week, but nothing is set in stone.

↪ Missing payment methods: We are still working on getting Xsolla back up. We know how inconvenient it can be for some of you, especially since May Packs are ending tomorrow. We are really sorry about that! Sadly, we can't guarantee it will be back up before the end of the week.

↪ Global compensation: We are still working on the final details. It will include a variety of items and resources to thank you for your patience during the bumpy migrations.

↪ Performance issues: We noticed an increasing number of reports signaling frequent blank pages, maintenance pages, and other display issues. It seems to affect multiple versions. We are investigating a bit deeper and will provide you with an update next time.

Thank you for your understanding!
The Howrse Team




Hello,

Here is an update on the current situation after the migration.

↪ Performance issues: We are aware that there are still some performance issues, affecting the French servers in particular and also the other versions. This is being investigated as a priority. However, the team still has some difficulties finding the origin of the issues. The metrics we have on our side don't reveal any performance issues, unfortunately.

To help the investigation, we could use more information regarding the issues you encounter:
• On what version?
• If there are specific times you are having issues?
• On what specific pages of the game?
• Screenshots could help as well.

Please share this information with us.

↪ Test servers: The test servers are back up and running (but only for FR, DE, and INT at the moment).

↪ Email issue: Emails should be working for everyone now (but might still land in your Spam folder). Please send a ticket to Support if you still aren't receiving emails.

↪ Missing payment methods: Xsolla is back now and should give you plenty of additional payment options. There is no update regarding Paysafe at the moment, as it isn't our priority.

↪ Global compensation: We're still on it, the detailed amount and content have been finalized. The developers will code the script when there is enough bandwidth - hopefully this week, but there is no guarantee.

There are also other issues the team is working on in the background, but things are progressively getting back to normal.

Thank you for your understanding, and have a nice week!
The Howrse Team




Hello,

Here is an update on the current situation:

↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

Thank you for your patience!
The Howrse Team
 
EchOw
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No lag advanced search working thank you howrsedefault smiley (l)
Ravenknight
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Still getting lag, as expected - though thankfully less that the past few days.
Still, not enjoyable to play.

Buttons fail to respond, automatic settings only work half.

Yes, I did the usual nonsense, thank you.
Altaïr Ibn-La'Ahad
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Any word on compensation for the mess? Did they even apologize?:
Hiram Farmer
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I just read the update. Did not see it. What a mess
Hiram Farmer
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There’s an update? To what?
gcat113
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gcat113 wrote:

There’s an update? To what?
It is in the very first post, right at the top.
Just have a read, it's there.
Altaïr Ibn-La'Ahad
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Altaïr Ibn-La'Ahad wrote:

It is in the very first post, right at the top.
Just have a read, it's there.


The problem for me was that it only shows if you are on first or last page of the topic. For some reason if you are on any of the other pages only the top half of the original post shows. Don't know if that's the same for everyone.
deimos
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I think for all topics in any forum, you have to click the bottom of the main post to expand it if you're within the "inner" pages of the topic. I found that out a few years ago when trying to read some of the main posts for a current event, and getting really puzzled when half the post would disappear on some pages
Legacy Ann
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Odd, I am able to see both admin posts in the first message.
They're images, not really text posts. Well.. sort of, but sort of not.
Altaïr Ibn-La'Ahad
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The original post was updated recently so players may not see it. It should be at the top in like bold. Something to make it stand out
Hiram Farmer
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I am still having issues logging in....I now go to google to find a cached link to log in from there.
Spirit~Of~Wanbli
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PiXeL wrote:

My general ranking still shows no update since May 19th. Is that just me or everyone else seeing that?


Mine is the same. I really wonder what this is about??
castingcrowns19
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status update: international classic played on i-pad tablet seems to be back in order. no white screens, no reloading, speeds seem good.
rankings are still stuck at 19 May, but I'm okay with this since it gives me a chance to recover some significant equus expenditures.

white screen day (26 may) was a really rough go on all devices and in all formats. I logged in to keep senority and try to manage event meter, and check forums, but that was about it and I felt like I spent more time beating the browser into submission than getting anything accomplished.
lin-lin
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can someone in charge post what players who have the "move up in ranks at least 1 spot' objective are supposed to do. or respond to the question in the help desk.
Hiram Farmer
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What’s going on with rankings? Hasn’t been updated since may 19th
eui
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I was finally able to complete obj 85 and move on, thank you for fixing that!
Velia
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Still no verification e-mail fix...
PinkFox143
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seems like the only ranking " working? " is the decrease in the our EC comps default smiley :(default smiley :(
The Dancing Granny
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rankings are updated for me, but now more lag in game play than there has been the last couple of days
db1263
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Blank and half-loading pages are back.
Had to refresh the log in a couple of times to be able to log in.
Altaïr Ibn-La'Ahad
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Not sure if this has been mentioned yet but the advertising videos on mobile no longer give the reward after, it lets you watch the video and then you receive nothing
gcat113
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Where is my fountain default smiley (o)
Ruffian
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Ruffian wrote:

Where is my fountain default smiley (o)
Patience is a virtue, it always takes some time to appear if you unlocked it at the end of the week. That has never changed over the years.
Altaïr Ibn-La'Ahad
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Altaïr Ibn-La'Ahad wrote:

Patience is a virtue, it always takes some time to appear if you unlocked it at the end of the week. That has never changed over the years.


I only lose it when I don't enter default smiley ;) but I appreciate your words of wisdom.

I was 23rd last week. I didn't suddenly get launched out of the top 100. In fact yesterday I was 8th default smiley ;) whereas last week I was far lower.
Ruffian
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Hiram Farmer wrote:

can someone in charge post what players who have the "move up in ranks at least 1 spot' objective are supposed to do. or respond to the question in the help desk.


I think it's fine. They've been changing on my end the whole time, it just doesn't sometimes display how many points you moved for the day. That's also displaying now for me, so the data is in the system it's just not always displaying right.

I guess if someone reports that they aren't qualifying for that objective I'm wrong but I think it's a display error, not not that ranking system is totally down.
Crookedstar915
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