[Known Issue][May 2025] Ongoing Performance Issues



HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team




Hello,

Here is a new update on the current situation after the migration:

↪ Emails issue: Good news, the game is finally able to send out emails to almost everyone!
We are still having issues with Yahoo email addresses. The team is on it, but the rest is fine. You should now be able to confirm your email address or reset your password, for example. Please remember to check your spam folders if you haven't received an email in your inbox.

↪ Missing payment methods: The team is still working on getting Xsolla back as soon as possible. However, right now, we cannot guarantee that it will happen before the end of May Packs, unfortunately. Paysafe should arrive even later. We know how inconvenient it can be for some of you, and we are really sorry about that! Rest assured that the team is doing its best.

↪ Global compensation: We're still on it! The detailed amount and content will be finalized by the end of the week. Hopefully, we will be able to send it out next week.

↪ Test servers: The team is still working on it, hopefully they can reopen next week.

The team is also working on other issues, which are less visible to you, affecting our internal tools.

Step by step, things are getting back to normal.

Thank you for your understanding!default smiley (ow)
The Howrse Team




Hello everyone,

Here is an update on our focus for the week:

↪ Test servers: Still work in progress and our #1 priority this week since we need to test features for the next update. We hope to be back up and running by the end of the week, but nothing is set in stone.

↪ Missing payment methods: We are still working on getting Xsolla back up. We know how inconvenient it can be for some of you, especially since May Packs are ending tomorrow. We are really sorry about that! Sadly, we can't guarantee it will be back up before the end of the week.

↪ Global compensation: We are still working on the final details. It will include a variety of items and resources to thank you for your patience during the bumpy migrations.

↪ Performance issues: We noticed an increasing number of reports signaling frequent blank pages, maintenance pages, and other display issues. It seems to affect multiple versions. We are investigating a bit deeper and will provide you with an update next time.

Thank you for your understanding!
The Howrse Team




Hello,

Here is an update on the current situation after the migration.

↪ Performance issues: We are aware that there are still some performance issues, affecting the French servers in particular and also the other versions. This is being investigated as a priority. However, the team still has some difficulties finding the origin of the issues. The metrics we have on our side don't reveal any performance issues, unfortunately.

To help the investigation, we could use more information regarding the issues you encounter:
• On what version?
• If there are specific times you are having issues?
• On what specific pages of the game?
• Screenshots could help as well.

Please share this information with us.

↪ Test servers: The test servers are back up and running (but only for FR, DE, and INT at the moment).

↪ Email issue: Emails should be working for everyone now (but might still land in your Spam folder). Please send a ticket to Support if you still aren't receiving emails.

↪ Missing payment methods: Xsolla is back now and should give you plenty of additional payment options. There is no update regarding Paysafe at the moment, as it isn't our priority.

↪ Global compensation: We're still on it, the detailed amount and content have been finalized. The developers will code the script when there is enough bandwidth - hopefully this week, but there is no guarantee.

There are also other issues the team is working on in the background, but things are progressively getting back to normal.

Thank you for your understanding, and have a nice week!
The Howrse Team




Hello,

Here is an update on the current situation:

↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

Thank you for your patience!
The Howrse Team
 
EchOw
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The fountain returned after the weekly was finally released and I was 81 spots away from dropping out of the top 100 so I have no clue why the fountain was ever removed. I was also in the teems last week default smiley (o)
Ruffian
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Rankings has been fixed?! default smiley *-)default smiley <:o)
eui
  • Posted messages: 34
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Hello, I have been having issues with confirming my email. Can you please fix this as soon as possible so I can purchase the starter pack deals. Thank you default smiley :)
ijb_Equestrian
  • Posted messages: 1
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For those of us who joined and were unable to confirm our email and purchase the starter pack, will the offer be extended at some point? I’m very disappointed to have missed that deal
sloop
  • Posted messages: 7
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Ruffian wrote:

The fountain returned after the weekly was finally released and I was 81 spots away from dropping out of the top 100 so I have no clue why the fountain was ever removed. I was also in the teems last week default smiley (o)
Owlient has a habit of doing strange things, and never giving a proper fix or solution. It is tiresome.. and a lot of people have already left due to the nonsense and ongoing disasters (alongside many other problems)
Altaïr Ibn-La'Ahad
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ijb_Equestrian wrote:

Hello, I have been having issues with confirming my email. Can you please fix this as soon as possible so I can purchase the starter pack deals. Thank you default smiley :)
I would suggest sending a message to Contact - can be found at the bottom of every page
Altaïr Ibn-La'Ahad
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Can we fix the lag???

retire a bunch of rays - bring back pass horses - delete accts not in use - do something to fix your servers so the lag isn't so bad
Desperado
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For some reason any and every page on the site I load now only loads leftside alligned?? Nothing is centered anymore, thought you'd like to know
MoonHollow
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  • Seniority: 35 days
It would be nice if they gave us the option to disable a couple of things on the game. Like the floating monkey cursor * sorry, I find it very annoying when I'm playing*, or the white notification pop up bar * that shows up every time we do an action on the game like with our horses or equestrian center, etc...* I know these aren't major issues, I just needed to get this off my chest.
silvermist_85
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Still lagging for actions in caring for horses. Hit buttons and they don't always go in orderdefault smiley :@
darlyndebb
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I'm still unable to verify my email. I have two days left to purchase the starter pack, but I cant because it won't let me purchase anything without a verified email. I'm beyond frustrated at this point, and if I'm unable to purchase the starter pack before it expires, I will never be giving this game my money.
Catie1315
  • Posted messages: 4
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The lag has still been awful. Blupping last night was dreadful. Now it's gone from randomly refreshing the page when clicking on a care button occasionally to reloading the page numerous times. There's also a terrible lag when trying to auto into competitions

I'll also point out that I've done the clearing history (many times), I restarted my computer and reset my router. It's not me, my computer, or my internet
Nemesis.
  • Posted messages: 565
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I've sent a message to contact us and have not had a reply yet. It's been one week! I was unable to enter my Vanners in the Cross Country Prix a week ago - well, I thought I had, but the screen kept going white. I tried three times and finally felt they were entered, only to find out after the Prix ran that my horses were never entered.
I've lost the fountain now and have asked for restitution . . . crickets!! default smiley :-x
Na Pali
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I hoped we would get another day on the doors and ascent. I almost have hippidon because i gave up filling the meter when i used to buy passes to plsy.
Ravenknight
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Na Pali…. I had the same problem! Driving me nuts not having my fountain!

I’ve also definitely still been experiencing a lag while doing actions with horses as well as when I click on breeding farm tabs.

History and cookies cleared, device current on updates.

Really hoping Owlient makes right with compensation.
bubbamom
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Is anybody struggling to plant pass seeds. I managed to get one field done and the rest get me onto the page for planting, I confirm it but then it sends me back to the page and the field is still unplanted?
XCBecca
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Nevermind just seen that there is a 30 day timer. I need to open my eyes default smiley (lol)
XCBecca
  • Posted messages: 24
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Actually on that note isn't it 30 days to grow? default smiley :s
XCBecca
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No, it's actually 27 days to harvest, becausenthe required manure shortens the time
Legacy Ann
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I purchased two of the deluxe breeder packs and never received anything from either purchase. They pulled the $59.99 out twice even and I never got anything from the packs. My bank shows the money pulled out but even under my in game purchase history doesn’t show either pack being purchased… I either need those packs or my refund
Melcarin
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Posting again to reiterate how aggravating the email verification issue is. So us players dealing with this glitch won't be able to purchase packs because I'm almost certain it won't be fixed before then. So beyond upset with this game after how much $ I've already given them.
looloo98
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Melcarin wrote:

I purchased two of the deluxe breeder packs and never received anything from either purchase. They pulled the $59.99 out twice even and I never got anything from the packs. My bank shows the money pulled out but even under my in game purchase history doesn’t show either pack being purchased… I either need those packs or my refund
Was it bought via the Mobile App? If so, the app is notorious for doing this. Your best bet is to request a refund through the play store as opposed to opening a ticket with Howrse Support.
looloo98
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Still lagging!!! Please get this fixeddefault smiley :@
darlyndebb
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I wonder if the lag is somehow location related?

My game speed has been back to normal fast since the update fix last week.
Legacy Ann
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My game seemed to be better over the weekend but last night and today is lagging badly
Christy's E Ticket
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