[Known] Bug with Howrse e-mails

By EchOw, 21st May 2025 12:47:27
15



Update: September 24th, 2025

Hello everyone,

Our team released a fix for the email issue. If you are having trouble with validating your email or requesting a new password, please try again. You should now receive the emails from Howrse correctly.default smiley (ow)

Lastly, today, our team also performed a server maintenance to improve server performance. If you were having performance issues, you should see improvements.

If you experience any issues, please reach out to the Support team directly.

Thank you for your understanding!
The Howrse Team




HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team




Hello everyone,

Here is an update on our focus for the week:

↪ Test servers: Still work in progress and our #1 priority this week since we need to test features for the next update. We hope to be back up and running by the end of the week, but nothing is set in stone.

↪ Missing payment methods: We are still working on getting Xsolla back up. We know how inconvenient it can be for some of you, especially since May Packs are ending tomorrow. We are really sorry about that! Sadly, we can't guarantee it will be back up before the end of the week.

↪ Global compensation: We are still working on the final details. It will include a variety of items and resources to thank you for your patience during the bumpy migrations.

↪ Performance issues: We noticed an increasing number of reports signaling frequent blank pages, maintenance pages, and other display issues. It seems to affect multiple versions. We are investigating a bit deeper and will provide you with an update next time.

Thank you for your understanding!
The Howrse Team




Hello,

Here is an update on the current situation after the migration.

↪ Performance issues: We are aware that there are still some performance issues, affecting the French servers in particular and also the other versions. This is being investigated as a priority. However, the team still has some difficulties finding the origin of the issues. The metrics we have on our side don't reveal any performance issues, unfortunately.

To help the investigation, we could use more information regarding the issues you encounter:
• On what version?
• If there are specific times you are having issues?
• On what specific pages of the game?
• Screenshots could help as well.

Please share this information with us.

↪ Test servers: The test servers are back up and running (but only for FR, DE, and INT at the moment).

↪ Email issue: Emails should be working for everyone now (but might still land in your Spam folder). Please send a ticket to Support if you still aren't receiving emails.

↪ Missing payment methods: Xsolla is back now and should give you plenty of additional payment options. There is no update regarding Paysafe at the moment, as it isn't our priority.

↪ Global compensation: We're still on it, the detailed amount and content have been finalized. The developers will code the script when there is enough bandwidth - hopefully this week, but there is no guarantee.

There are also other issues the team is working on in the background, but things are progressively getting back to normal.

Thank you for your understanding, and have a nice week!
The Howrse Team




Hello,

Here is an update on the current situation:

↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

Thank you for your patience!
The Howrse Team
 
EchOw
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By Legacy Ann, 26th May 2025 14:54:02
JadedHunter wrote:

I tried Google and then accessing it but still nothing. How do you swap back to normal from mobile?

Click your player icon in the upper right corner, then click "classic version" from that menu
Legacy Ann
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By Legacy Ann, 26th May 2025 15:02:11
Or try this link here:
howrse.com/

And if that works, keep that one bookmarked.
Legacy Ann
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By SimonMunkee, 26th May 2025 15:42:35
9
I bought a pack a couple of weeks ago that came with 1 month VIP status. I wish I hadn't spent the money on it as the game has been working so poorly lately.

General rankings haven't updated in at least a week for me - which is something I normally love keeping track of.

The lagging/slowness hasn't been horrible for me, but it's definitely noticeable.

My EC competitions are now set to run once every 1-4 hours depending on the race, but they run less frequently than when they were set to once daily even though I use fillers.

Ascent of Olympus seems almost impossible to win this time around. I know it's a game of chance, but it seems like the chance of winning has been reduced to 1% or less.

I know the game normally works much better than this, but it's especially frustrating when you spend real money on this game and things like this happen.
SimonMunkee
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By Desert Dancer, 26th May 2025 17:03:22
Births still not being credited to my team.
If they don't fix this before the end of the month, my team won't even rate for the month.
Desert Dancer
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By minkthepink, 26th May 2025 21:01:43
The quote button is missing for me at the moment on my tablet as posts aren't displaying properly but, if your team births aren't registering, it's likely nobody else's are either so it may not be as big a problem as you expect. Cold comfort though.
minkthepink
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By Ruffian, 26th May 2025 22:28:48
13
Is the white screen a new feature?
Ruffian
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By Anabelle, 26th May 2025 22:42:19
7
The whole game is messed up for me. Pages not loading at all, lag...
Anabelle
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By Army0_0, 26th May 2025 22:43:44
9
So I'm not the only one getting white screen?
I thought it was my wifi acting up but then I went on mobile version on mobile data.
It lags and shows a white screen like loading but nothing happens, I even tried to reset page multiple times and it just shows the same and then finally gets me in the game.
I did daily objectives (missions with horses) and it shows as if I didn't do even one but when I look at the horse it shows I did mission.
I don't get why but it just started to lag now.
An hour before and thruout the day it was all alright and now it's lagging so much.
Do we all have this or is it just my acc/wifi acting out?
Army0_0
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By Pinque, 26th May 2025 22:50:08
6
I'm having the same issues.

Will these be fixed soon?
Pinque
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By Rhikasa, 26th May 2025 22:53:19
7
I've been dealing with the same issue. When I try to load a new page, I keep getting met with a white screen most times, and reloading the page often does nothing to fix it. Even making my way over here to the forums was rather difficult, but I'm glad to know I'm not the only one experiencing this at least.
Rhikasa
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By PinkFox143, 26th May 2025 22:54:11
8
I am having issues still.

- White screen / pages not loading
- Verification e-mail not being received (help?! I wan't to buy passes?!?!)
- "Allow cookies" keeps showing up and won't let me log in. It is saying I have been inactive for too long. I was able to use my mobile and send a link to my laptop and it works with that link.. but the normal "howrse.com" link is broken (for me).
PinkFox143
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By Suvi, 26th May 2025 23:02:42
Hello,

I have a black screen on my tablet in the classic version. Sales aren't working, and sometimes I can't buy a horse!
UFOs flew by, and after three of them, it said, "Oh, something must have flown by," and a fourth UFO simply disappeared into nowhere after I clicked on it.

At first, I thought my tablet was acting up, or my Wi-Fi connection was broken. But I'm reading here that other users are also affected!
Suvi
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By ᏒᎪᏉᎬᏁ, 26th May 2025 23:31:21
5
I can't do anything on the app. It keeps saying error and won't load. I restarted my phone and cleared the cache, but it still didn't work.

I went on the website and mobile version, and it kept going to a white screen. I switched to the classic version and finally I am able to at least get here to post this. But even on the classic version there's bad lag and I'm constantly having to refresh the page cause it stops loading and goes blank.
ᏒᎪᏉᎬᏁ
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By Broken Bridle, 26th May 2025 23:41:19
3
Also loading white pages and Error 404 message when logging into mobile app.
Broken Bridle
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By jdean, 27th May 2025 01:14:39
3
Now I keep getting a white screen and having to refresh the page on my iMac . This is getting ridiculous.
jdean
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By aschooje, 27th May 2025 01:22:13
2
I'm getting the white page too. Also the cursor spins when I click something and can get through 1 in 20 clicks
aschooje
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By Na Pali, 27th May 2025 01:22:19
1
I entered my horses in the Monday Prix only to find out that they were never entered. Now I'm going to lose my water fountain!!
White screens at every click - ridiculous & frustrating
Na Pali
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By lin-lin, 27th May 2025 01:23:24
3
i have likewise joined the whitescreen club. lots of back arrow and refresh just to navigate pages.

holding on to hope this mess gets repaired
lin-lin
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By TJavaBean626, 27th May 2025 01:32:39
2
So laggy and white screens constantly. I can barely get through taking care of one horse.
TJavaBean626
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By мσяѕ σвѕ¢υяα, 27th May 2025 02:12:05
2
TJavaBean626 wrote:

So laggy and white screens constantly. I can barely get through taking care of one horse.

same, can't seem to navigate at all without multiple refreshes
мσяѕ σвѕ¢υяα
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By armourpony, 27th May 2025 02:18:14
2
This is the first time I have been able to even login today. It kept being just a blank screen or wouldn't even login at all.
armourpony
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By thunder22, 27th May 2025 02:29:58
1
Joining the white screen crew, especially if I have to refresh because a care button disappeared. Takes multiple refreshes to get through and the my horses tab seems to get stuck on loading. Some pages aren't loading completely either.

It's also beginning to intervene with the event (won't use up an energy bar despite clicking on the enemy, just sits there and flashes the energy that would be used)

One of my reindeer can't enter comps. Just the one, all others are running fine...for now.

Oh, and emojis are broken.
thunder22
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By BackgroundMusic, 27th May 2025 03:11:38
12
Started off the day not even knowing that there were ongoing issues with the game from the maintenance and it has just gotten progressively worse until now the game is essentially unplayable. I'm in a weird spot because I managed to do about half of what I needed to but it would take hours for me to finish now if I was even able to.
This is kind of disappointing for a long time player to see. Why does it seem like issues now take so long to resolve and why is it radio silence when it's happening? The maintenance was several days ago, why are there still major issues? It's site wide so it's not like they don't know it's happening. Why is the only source for information on a forum post? You can barely even get to the forum with the issues everyone is experiencing.
BackgroundMusic
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By Heraldini, 27th May 2025 03:17:10
5
Today is the first time I am experiencing issues. Whenever I click on a link within the Howrse website (on a laptop, latest version of Chrome) I get a white screen that I need to refresh multiple times (often 5-10 times) before the actual page loads.

I feel annoyed, but can imagine that people who have spend money on this game lately would be angry. These issues definitely don't encourage me to buy passes anytime soon.
Heraldini
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By Jude St. Francis, 27th May 2025 04:25:17
5
Okay, as long as it was a few days it was fine, but currently 8 days have gone by when I had a prepaid VIP account and the game was unplayable. All I've seen since yesterday is a white screen. I was wondering if I should stop actively playing Howrse (and putting my money into it) and this helped a lot. I hope more paying players don't leave.
Jude St. Francis
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