[Known] Bug with Howrse e-mails

By EchOw, 21st May 2025 12:47:27
15



Update: September 24th, 2025

Hello everyone,

Our team released a fix for the email issue. If you are having trouble with validating your email or requesting a new password, please try again. You should now receive the emails from Howrse correctly.default smiley (ow)

Lastly, today, our team also performed a server maintenance to improve server performance. If you were having performance issues, you should see improvements.

If you experience any issues, please reach out to the Support team directly.

Thank you for your understanding!
The Howrse Team




HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team




Hello everyone,

Here is an update on our focus for the week:

↪ Test servers: Still work in progress and our #1 priority this week since we need to test features for the next update. We hope to be back up and running by the end of the week, but nothing is set in stone.

↪ Missing payment methods: We are still working on getting Xsolla back up. We know how inconvenient it can be for some of you, especially since May Packs are ending tomorrow. We are really sorry about that! Sadly, we can't guarantee it will be back up before the end of the week.

↪ Global compensation: We are still working on the final details. It will include a variety of items and resources to thank you for your patience during the bumpy migrations.

↪ Performance issues: We noticed an increasing number of reports signaling frequent blank pages, maintenance pages, and other display issues. It seems to affect multiple versions. We are investigating a bit deeper and will provide you with an update next time.

Thank you for your understanding!
The Howrse Team




Hello,

Here is an update on the current situation after the migration.

↪ Performance issues: We are aware that there are still some performance issues, affecting the French servers in particular and also the other versions. This is being investigated as a priority. However, the team still has some difficulties finding the origin of the issues. The metrics we have on our side don't reveal any performance issues, unfortunately.

To help the investigation, we could use more information regarding the issues you encounter:
• On what version?
• If there are specific times you are having issues?
• On what specific pages of the game?
• Screenshots could help as well.

Please share this information with us.

↪ Test servers: The test servers are back up and running (but only for FR, DE, and INT at the moment).

↪ Email issue: Emails should be working for everyone now (but might still land in your Spam folder). Please send a ticket to Support if you still aren't receiving emails.

↪ Missing payment methods: Xsolla is back now and should give you plenty of additional payment options. There is no update regarding Paysafe at the moment, as it isn't our priority.

↪ Global compensation: We're still on it, the detailed amount and content have been finalized. The developers will code the script when there is enough bandwidth - hopefully this week, but there is no guarantee.

There are also other issues the team is working on in the background, but things are progressively getting back to normal.

Thank you for your understanding, and have a nice week!
The Howrse Team




Hello,

Here is an update on the current situation:

↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

Thank you for your patience!
The Howrse Team
EchOw
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By Legacy Ann, 21st May 2025 14:13:17
8
A few other things players may notice is that the rankings haven't been updated, objectives resetting, and missing UFOs.
Legacy Ann
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By Horses of Angel, 21st May 2025 14:40:38
7
Hello, this issue is still here!! I did both tasks but since they all the time changing they dont count it (one I did at monring - it worked out as passes I got) but another one still incomplete because of all the time changes!! default smiley :-xdefault smiley *-)
Horses of Angel
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By SharpShooter, 21st May 2025 15:13:14
6
Hello! I just thought I would ask if anyone else has experienced the login failure since the last update? I use a browser that clears cache and doesn't keep me signed in so that the game always runs smoothly when I am on it. Ever since this update, every time time I go to log in, the "cookies" banner that pops up on the bottom of the page when you first go to the website won't disappear no matter how many times I select "Accept" or "Deny" on it. If the banner is up, it says "You have been inactive for too long, please refresh page". I have to keep going in circles to get it to finally disappear so I can log in.

SSdefault smiley (l)
SharpShooter
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By April Flower, 21st May 2025 15:31:27
3
I’ve been using the mobile app for quite some time, long before these issues came up. I actually prefer it over the desktop browser due to it being quicker for me, in terms of performance, and doing competitions with horses. Only time I hop on classic version is to stoke the xanthos links as they can’t be opened/used within the mobile app.

So far, I have not encountered any issues on the mobile app. There is no lag or slowness. The current event has no issues with energy/attacks being used improperly. I’ve also been able to complete the daily objectives without any issues.

May I suggest those who may be having problems, try the mobile app and see if you’re able to at least get/complete those daily objectives as those passes can be quite useful.

I do hope that Howrse does compensate somehow for the players who are having all of these issues as it prevents them from playing and taking part in activities, especially if they are time-specific.
April Flower
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By bubbamom, 21st May 2025 19:35:25
1
@SharpShooter, you are not alone. I am having the exact same issue. The only way I am able to log on is to google search a Howrse cached page, and from there I am able to get through!
bubbamom
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By darlyndebb, 21st May 2025 19:53:47
5
Legacy Ann wrote:

A few other things players may notice is that the rankings haven't been updated, objectives resetting, and missing UFOs.


Yes I am having these issues along with Lag Lag Lag!
darlyndebb
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By Mischief In Heels, 21st May 2025 23:04:20
3
I wish I was joking when I say my lag has a lag. But I'm not. Also finding myself extremely grateful that I'm not too interested in getting the current event divine. I'd be super upset if my objectives being on the fritz meant I missed out on fragments for one I really want.

As a side note I did try to do my objectives on the app today when they started acting up on my browser but they were messed up there too.
Mischief In Heels
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By Muppetdog, 22nd May 2025 02:47:43
2
Chiming in with yet another report of objectives resetting before they can be completed. I complained about this yesterday, and sent a ticket to Contact. Last night the problem appeared to be resolved and I was able to complete objectives. This morning I was able to complete one objective before having to leave for an appointment. When I came back this afternoon and tried to work on the 2nd objective, I found that once again it is resetting so whenever I complete what it said a minute ago, it is now saying something else and not crediting me with the objective I just completed.
Muppetdog
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By Avre, 22nd May 2025 05:06:47
I logged in immediately after the last daily update to check what my objectives were, but didn't complete either. When I logged in again just a few hours ago, they'd both changed to different objectives. Rather annoying, as one of the new objectives was something I couldn't do and had to trade. This was on the mobile app.
Also still experiencing a lot of lag, particularly when trying to enter horses in competitions, or switch between the different care tabs on the app.
Avre
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By pallaadium, 22nd May 2025 08:07:26
I'm experiencing same things.
I did and validated my objectives yesterday morning, but I didn't receive 20 passes and 10 frags. About an hour later, there was a new 10pass objective, but I STILL didn't get my 20 passes. I sent ticket to contact us with pictures, but complete silence.
pallaadium
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By jdean, 22nd May 2025 08:10:53
1
I just kept getting more and more objectives yesterday and today I finished the guage and got the hop. I did get my passes each day.
jdean
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By darlyndebb, 22nd May 2025 09:40:26
10
Painfully slow today yet again!! I spend money on this game and so tired of this!!!
darlyndebb
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By Lynda Pellitteri, 22nd May 2025 09:53:45
I was wondering if this was a known issue. The last two mornings since the update, has been really slow. The afternoons seem to be better, but in the morning it's almost impossible.
Lynda Pellitteri
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By EviTA, 22nd May 2025 10:03:56
It's really slow, and I can't complete the 2nd objective as it keeps on changing constantly, like what on earth is going on
EviTA
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By kajka, 22nd May 2025 10:04:21
2
I feel like the lag is even worse today, and blupping is a nightmare as it took me like 3 minutes of refreshing to sign up for one competition.
kajka
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By Onnea, 22nd May 2025 10:16:44
Yes. There is a problem with objectives. Every time a new one...
Onnea
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By bronze1983, 22nd May 2025 11:26:52
I'm not really experiencing any lagging as such but the team rankings are way out of whack, I've bred a number of foals for my team and that hasn't part been reflected in the rankings.
bronze1983
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By summer232, 22nd May 2025 13:12:41
Hey guys I'm also having issues fulfilling my objectives as well it keeps changing the task, pretty sure I've fulfilled the 20 passes one 3 times now before I realized it's changing on me, hope you can fix this soon!! Thanks admin!!
summer232
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By JadedHunter, 22nd May 2025 13:50:30
3
I cannot login on my laptop anymore. Every time I try to login, it says you’ve been inactive too long. Please refresh the page.. and then once I try to refresh and login again, it just shows the same message over and over. Can someone please help me with this?
JadedHunter
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By Chibichic, 22nd May 2025 14:11:43
Just keep getting a new objective every time I click on. So i can't complete them to get the frags or Passes. Frustrating tbh
Chibichic
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By Spyder, 22nd May 2025 14:46:27
Muppetdog wrote:

Chiming in with yet another report of objectives resetting before they can be completed. I complained about this yesterday, and sent a ticket to Contact. Last night the problem appeared to be resolved and I was able to complete objectives. This morning I was able to complete one objective before having to leave for an appointment. When I came back this afternoon and tried to work on the 2nd objective, I found that once again it is resetting so whenever I complete what it said a minute ago, it is now saying something else and not crediting me with the objective I just completed.


Not sure if this is the reason but what I am finding is if you complete both objectives they don't reset. If you complete one but wait to complete the second one it seems to trigger the reset.

This has happened with me.

The reason why I think this is the case is on the Australian server this happened and the next day I did both objectives right away and they didn't reset but when I hover my cursor over the Daily Objective under Achievements it shows a 2 in red which indicates there are two objectives to be done. But both are done and no new ones are showings. This happened twice now with objectives completed but still showing the 2 in red.
Spyder
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By Spirit~Of~Wanbli, 22nd May 2025 14:51:01
3
SharpShooter wrote:

Hello! I just thought I would ask if anyone else has experienced the login failure since the last update? I use a browser that clears cache and doesn't keep me signed in so that the game always runs smoothly when I am on it. Ever since this update, every time time I go to log in, the "cookies" banner that pops up on the bottom of the page when you first go to the website won't disappear no matter how many times I select "Accept" or "Deny" on it. If the banner is up, it says "You have been inactive for too long, please refresh page". I have to keep going in circles to get it to finally disappear so I can log in.

SSdefault smiley (l)


Yes I am also experiencing this issue as well and I have reported it.

Its super frustrating as I use this game to manage and control my anxiety.
Spirit~Of~Wanbli
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By Legacy Ann, 22nd May 2025 16:00:19
JadedHunter wrote:

I cannot login on my laptop anymore. Every time I try to login, it says you’ve been inactive too long. Please refresh the page.. and then once I try to refresh and login again, it just shows the same message over and over. Can someone please help me with this?
I was able to get around it yesterday by pulling up the website again. Not refreshing, but retyping in the url.

I saw someone else mention to try pulling it up in google, and clicking the address from there.
Legacy Ann
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By Mischief In Heels, 22nd May 2025 18:32:54
New twist on the daily objectives for me today. Got the two done right away this morning and credit for them. The second one continues to change and while I don't get anything from it does allow me to 'validate' the changed ones. Progress? Kinda?
Mischief In Heels
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By Crookedstar915, 22nd May 2025 20:38:21
My objectives have been switching out, where if I complete the two within a short time, they'll validate and I'll get my passes and everything.

But then a few hours later I'll get a ghost notification of two new objectives but if I go to the page, it shows the already-validated ones. However there *is* an objective there, because yesterday I groomed a Divine and it randomly said 'you completed an objective' and lo and behold it had switched to groom a Divine. Validating it gave me an extra 10 passes and took away the two ghost notifications.

I hope I'm not going to be penalized for the extra passes because of a game error. I didn't do anything purposefully; I couldn't even see what the glitch objective was and it was pure luck I happened to complete it. Currently today the same thing is happening; I have the ghost notifications but since I can't see what the objective is I can't actually do the objective and it'll be luck again if I complete it.
Crookedstar915
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