Technical issues

<font color="090DF0">Just a quick note for everyone:

Our team is aware of the following issues:

1) Inability to purchase passes from the pass page due to missing options and the error message displayed.

2) Some players seeing a blank white page when trying to reach "Contact Us."

We are working as quickly as possible to rectify these issues, but it may not be possible until early next week.

We apologize for any confusion or inconveniences that this may cause and appreciate your patience while continue looking into them.</font color>
Crystylcaila
  • Posted messages: 2,473
  • Karma: 10 points
Hey. =>

I'm struggling with submitting my Helios's ray creation using the black pearl.
I'm using the template, I've checked my Image size (2106x940, also checked with 981x438), the file size (949 kb, well below 2000), stray pizels and missing pixels, yet again and again I get the message: Your coat does not use the compulsory format (display format for the Golden Apple, for Helios' Ray) My creation also completely fills out the transparent size, as well as the frame, the file is a jpg, I have removed the template.

At this point I don't have any ideas as to what I'm doing wrong. What should I do, or what could I be doing wrong?

I've been trying to submit the image for over two hours now and I'm getting scared I might not be able to submit it in time with only 2+ hours left. YoY

[img src="https://images-wixmp-ed30a86b8c4ca887773594c2.wixmp.com/f/24fa18c3-20bf-4fa1-9f88-2ffdee452c20/de2puv8-4ce5f7b1-6164-4485-85c3-5828b5288c38.jpg/v1/fill/w_1280,h_572,q_75,strp/howrse_sweet_summer_nights_by_hohda_de2puv8-fullview.jpg?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOiIsImlzcyI6InVybjphcHA6Iiwib2JqIjpbW3siaGVpZ2h0IjoiPD01NzIiLCJwYXRoIjoiXC9mXC8yNGZhMThjMy0yMGJmLTRmYTEtOWY4OC0yZmZkZWU0NTJjMjBcL2RlMnB1djgtNGNlNWY3YjEtNjE2NC00NDg1LTg1YzMtNTgyOGI1Mjg4YzM4LmpwZyIsIndpZHRoIjoiPD0xMjgwIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmltYWdlLm9wZXJhdGlvbnMiXX0.fTou0YB0n4W4xlnflEwwpjLXXHK9629APlPz-5kWpg0" alt="My submission"]

Kind regards
Hohda
Hohda
  • Posted messages: 8
  • Karma: 10 points
Questions regarding the Black Pearl are better in the Black Pearl clarification topic in the Events forum.

I am going to lock this topic now as the issues it was created to address are resolved and anything more recent should go into a more appropriate topic.
deimos
  • Posted messages: 23,080
  • Karma: 10 points